Returns & Refunds

Order Cancellation

Orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours at thereallooksmaxers@gmail.com.

Once packaging and shipping begin, the order can no longer be cancelled.

Refunds

We offer a 100% money-back guarantee for products that arrive defective or damaged.

Contact us and we will provide the return address and issue either a replacement or a refund.

If you are unhappy with your order for any reason, please reach out, we will do our best to assist you. If that is not the case and there is no legitimate reason for your return, such as the item arriving damaged or defective, a refund cannot be issued. Reasons such as "it doesn't work for me" or "I don't like it" are not valid grounds for a refund, as agreed when you accepted our Terms & Conditions.

Customer Responsibilities

Customers are responsible for return shipping costs.

We do not issue refunds if:

• Your order does not arrive due to factors within your control (such as providing an incorrect shipping address)
• Your order is simply taking time to arrive within our stated delivery window, shipping can take 1 to 2 weeks, and occasionally longer during busy periods. A longer-than-expected shipping time, on its own, is not a valid reason for a refund.
• You have received an equivalent, unbranded version of the product because branded stock sold out (see our Terms of Service). This is the same product and is not considered a defect.

Refund Request Window

You may submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired.

To request a refund, please contact us through the Contact Us page or email thereallooksmaxers@gmail.com.